┇ Event Planning

What do you mean 22% service charge?!


By: Frances Lopez
Tags: event planner, random thoughts

It amazes us how many people complain about our service charge. Maybe they think their rooms are cleaned and organized by themselves? Almost as if we call upon some fairy godmother to come and sing, “Salagadoola mechicka boola bibbidi-bobbidi-boo. It'll do magic believe it or not bibbidi-bobbidi-boo,” then poof the event is all set for them.


Our Operations Godmother setting up for an event
(from Disney's Cinderella)

Sadly, that’s not the way venues operate. There’s a lot of planning and preparation on our part as much as there is for the event planners themselves. For one thing, there’s a lot of back and forth between the sales person and the event planner. That alone relies heavily on the client giving us every detail we need for our sales people to pass on to our operation’s team.


The Telephone Game: The Event Edition

​From there it’s a fight between the operation’s team preparing for the event based on whatever detail they get from the salesperson. Therefore, if the client waits until the last possible minute to confirm, it causes chaos on the operation’s team trying to finish everything on their end. It’s like the saying goes “Rome wasn’t built in a day.”


Our Operations Godfather designing and building his Rome

As a result, clients need to realize the hard work that gets put into preparing for their event and how much it costs for the venue itself to host the event. It’s not just a room filled with chairs and tables.

It’s a room that was rearranged and cleaned thoroughly by staff that had to flip over the room from an event that was held there the day before. Yes, of course, we want to work with you on the budget. But question us about our 22% service charge again and we’ll record the day of a life of the operation’s team that hustles hard to get the room ready.

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